STAG : 	So, I will ask you to introduce yourself. Please.
PROF : 	Okay. I am Radanila Lantovnyat. I am 29 years old and I am a mother of two and I work at Formado Plus as a method and process assistant.
PROF : 	And that's all. I have nothing to say.
STAG : 	So now I will ask you some questions.
STAG : 	About 25, if you don't understand, it's no problem if I have to repeat. Don't hesitate.
STAG : 	Okay?
STAG : 	Okay.
STAG : 	Okay.
STAG : 	If I want you to ask me my name, what would you say?
STAG : 	What's your name? Please?
STAG : 	Now, ask me where I live.
STAG : 	Where do you live?
STAG : 	Okay. Tell me what you say when you answer the phone.
STAG : 	Hello? Hello?
STAG : 	Okay.
PROF : 	Who's on the line? Maybe?
STAG : 	Yes. Okay. Now, if you want to speak to someone on the phone, for example, me, what would you say?
PROF : 	Who's speaking? Hello? Who's speaking? I would like to speak to Tessie, please.
STAG : 	Okay. If you don't understand what I've said, what do you say?
PROF : 	Could you please repeat it again? I don't understand what you're saying.
STAG : 	Okay. Very good. We are in a room full of smoke. You want me to open the window? What would you say?
PROF : 	Could you please open the window for me?
STAG : 	Okay. You wish to make an appointment with me? Suggest a day and a time for a meeting.
PROF : 	Hello. I'd like to make an appointment. Would you prefer it on Saturday at 12, maybe?
STAG : 	Okay.
STAG : 	12 a.m.
STAG : 	12 a.m. Okay. Now you are in a restaurant and ask the waiter for a cup of coffee.
PROF : 	Hello. I would like to have a cup of coffee, please. Could you bring me one?
STAG : 	Okay. You have an important visitor and you want to offer him a drink.
STAG : 	Would you like some drinks, please?
STAG : 	Okay. Somebody introduces me to you for the first time. What would you say to me?
PROF : 	I'm glad. Nice to see you. Nice to meet you. Nice to meet you.
STAG : 	Okay. If you arrive late for a business meeting, what do you say?
PROF : 	Hello, everybody. I'm really sorry I am late. I'm sorry I'm late.
STAG : 	Okay. Friends invite you to their home for dinner. Accept their invitation.
PROF : 	Thank you very much for your invitation. I am glad to come over.
STAG : 	Okay. You have spent an enjoyable evening at your friend's house. What do you say as you leave?
PROF : 	That was a nice moment. See you soon.
STAG : 	Okay. If I came in your town and I want you to recommend me a restaurant.
PROF : 	I find this restaurant interesting if you would like to come by to pass by and visit.
STAG : 	I smoke. Try to convince me not to smoke.
PROF : 	Just one moment. I will think on how. I advise you not to smoke because smoking causes really serious diseases.
PROF : 	Like maybe problems with your lungs and heart disease and respiratory illnesses.
PROF : 	And there is a high health risks and it's also expensive if you have to buy every day a couple of cigarettes.
PROF : 	It has a significant amount of money and also for sure your children don't want you to smoke in front of them.
PROF : 	Or your house will smell really bad when you smoke. So I really advise you not to smoke and don't touch it.
STAG : 	Well done. You convinced me.
STAG : 	A caller has to speak to your colleague but your colleague is busy on another phone. What do you say to the caller?
PROF : 	I'm sorry. I don't understand the question. Could you repeat again?
STAG : 	There is someone who wants to speak to your colleague but your colleague is busy in another line.
STAG : 	Who is searching for your colleague?
PROF : 	Sorry, my colleague is on the line with another person. Could you please wait or hang out or call me later? I will give the phone to you.
STAG : 	Perfect. You have just received some goods from one of your suppliers. Again, they are unsatisfactory. Call the person responsible to complain.
PROF : 	I don't understand. I have to...
STAG : 	You have received some goods from one of your suppliers.
PROF : 	Yes, some goods. Yes. Okay.
PROF : 	Hello. I'd like to make some complaints about this phone that I have received today.
PROF : 	I really have a great problem with this phone because it doesn't want to turn off.
PROF : 	I want to speak to your manager, please. I want to get a full refund of this one because first it don't power.
PROF : 	I cannot turn it on and the charger doesn't work.
PROF : 	So please call me immediately when you have a solution for this or give me your manager.
PROF : 	I really want to speak to him.
STAG : 	Okay. Very good.
STAG : 	Okay. So the situation...
STAG : 	You were not the supplier and you have just received the complaint.
STAG : 	Replay to the complaint making excuses.
PROF : 	We are really sorry about the problem about your phone.
PROF : 	As you know, this phone is out of the...
STAG : 	I don't know how to say this.
PROF : 	We are sorry. I will ask directly our manager to call you.
PROF : 	But unfortunately from now I'm not allowed to give his number to you.
PROF : 	We are really sorry about it.
PROF : 	We will analyze what are the products that have been sent to you.
PROF : 	And we will ask our supplier if there was any problem.
PROF : 	And we will check the quality and then get back to you as soon as possible.
STAG : 	Okay. If it is not... This is not in the questionary.
STAG : 	But if it is not the first mistake that your factory has done, what would you say?
PROF : 	For sure I will not say to the client that we always make this kind of fault.
PROF : 	Or kind of mistake.
PROF : 	But I will assure the client that we will take in charge his complaint.
PROF : 	Hello, we are really sorry about the problem.
PROF : 	You have been struggling and I am...
PROF : 	We will take in charge the problem and I will ask the responsible.
PROF : 	We are really sorry about this.
STAG : 	Okay. We don't want to make a promise that it won't repeat again.
STAG : 	If you are participating in a discussion, interrupt the person speaking in order to make a point.
PROF : 	I am sorry to interrupt you but I would like to point that I have a great idea about how to gain weight in a few weeks.
STAG : 	Okay. Maybe the last question.
STAG : 	You are chairing a meeting. Close the meeting.
PROF : 	I am sorry, I don't understand. I have to close the meeting.
STAG : 	Yes, I will change the word.
STAG : 	You are leading a meeting.
STAG : 	Chairing as a chairman.
STAG : 	C-H-A-I-R.
STAG : 	And now you want to close the meeting.
PROF : 	Ah, yes. Thank you for all your time today.
PROF : 	I think that everything was wrapped in this meeting.
PROF : 	So, to summarize, we've agreed on these following points.
PROF : 	About the point about the meeting.
PROF : 	And thank you for your time and we'll send you out the meeting notes shortly.
PROF : 	You will receive the follow-up by email soon. Thank you all.
STAG : 	Thank you, Arlan.
STAG : 	This was the first part of the evaluation because we have some questions.
STAG : 	But now we will enter in the second part which is conversation.
STAG : 	So, now I will choose a theme and I want you to talk about.
STAG : 	So, let's speak one.
STAG : 	How long have you been with your company?
PROF : 	I have been with my company for four years now.
PROF : 	Four years, yeah. Since 2021.
STAG : 	Okay. And where were you before?
PROF : 	Before I was at Wildlife Conservation Society as an evaluation officer.
STAG : 	Okay. And what projects are you working on at the moment?
PROF : 	At the moment I'm working on eLearning version 3.
PROF : 	"And it's called ""Holo Logic""."
PROF : 	It's a project that helps model processes to optimise the workflow process.
STAG : 	Okay. What does your company do?
STAG : 	My company is...
STAG : 	I have this.
PROF : 	Just for a moment I will thank my company.
PROF : 	Is making language training, language courses?
STAG : 	The last question. Why do you want to improve your English?
PROF : 	I'm sorry, I didn't really pay attention.
STAG : 	Why do you want to improve your English?
PROF : 	Okay. I want to improve my English so I can watch movies without subtitles.
STAG : 	Okay.
STAG : 	Okay. Very good. Thank you very much. Now I will stop the recorder.
STAG : 	Okay.
STAG : 	Okay.
STAG : 	Okay.
STAG : 	(indistinct chatter)