PROF : Where has this come from? 00:00:00,660 --> 00:00:02,660 STAG : 00:00:02,660 --> 00:00:17,580 , so I will ask you to introduce yourself if we please, PROF : Okay I am Hadani Laflandov-Yat. I am 99 years old and I am a mother of two and I were 00:00:17,580 --> 00:00:32,620 PROF : cut for Madu Pluis as a missile then process assistance and that's all I have nothing to 00:00:32,620 --> 00:00:41,780 PROF : say. 00:00:41,780 --> 00:00:42,780 STAG : So now I will ask you some questions about 25. If you don't understand it's not a problem 00:00:42,780 --> 00:00:56,260 STAG : if I have to repeat don't hesitate okay okay okay if I want you to ask me my name what would 00:00:56,260 --> 00:01:07,460 STAG : you say? 00:01:07,460 --> 00:01:09,660 PROF : What's your name please? 00:01:09,660 --> 00:01:12,780 STAG : Now ask me where I live. 00:01:12,780 --> 00:01:16,860 PROF : Where do you live? 00:01:16,860 --> 00:01:18,900 STAG : Tell me what you say when you answer the phone. 00:01:18,900 --> 00:01:26,900 PROF : Hello. 00:01:26,900 --> 00:01:28,900 PROF : Hello. 00:01:28,900 --> 00:01:30,900 STAG : Okay. 00:01:30,900 --> 00:01:31,900 PROF : Who is on the line maybe? 00:01:31,900 --> 00:01:36,900 STAG : Yes okay. 00:01:36,900 --> 00:01:38,900 STAG : Now if you want to speak to someone on the phone for example me what would you say? 00:01:38,900 --> 00:01:47,900 PROF : Who is speaking? 00:01:47,900 --> 00:01:51,900 PROF : Hello who is speaking I would like to speak to Tessie please. 00:01:51,900 --> 00:01:57,900 STAG : Okay. 00:01:57,900 --> 00:01:59,900 STAG : If you don't understand what I have said what do you say? 00:01:59,900 --> 00:02:06,620 PROF : Could you please repeat it again? 00:02:06,620 --> 00:02:08,740 PROF : I don't understand what you are saying. 00:02:08,740 --> 00:02:11,780 STAG : Okay very good. 00:02:11,780 --> 00:02:14,700 STAG : We are in a room full of smoke. 00:02:14,700 --> 00:02:17,700 STAG : You want me to open the window what would you say? 00:02:17,700 --> 00:02:22,620 PROF : Could you please open the window for me? 00:02:22,620 --> 00:02:27,340 STAG : Okay you wish to make an appointment with me. 00:02:27,340 --> 00:02:31,900 STAG : Suggest the day and the time for a meeting. 00:02:31,900 --> 00:02:38,140 PROF : Hello I'd like to make an appointment would you prefer it on such a day at 12 maybe? 00:02:38,140 --> 00:02:50,140 PROF : 12 am. 00:02:50,140 --> 00:02:52,140 PROF : Okay. 00:02:52,140 --> 00:02:53,140 STAG : Now you are in a restaurant and ask the waiter for a cup of coffee. 00:02:53,140 --> 00:03:04,420 PROF : Hello I would like to have a cup of coffee please could you bring me one? 00:03:04,420 --> 00:03:13,420 STAG : Okay you have an important visit and you want to offer him a drink. 00:03:13,420 --> 00:03:22,420 PROF : Would you like some drink please? 00:03:22,420 --> 00:03:27,420 STAG : Okay I will introduce me to you for the first time. 00:03:27,420 --> 00:03:34,420 STAG : What would you say to me? 00:03:34,420 --> 00:03:37,420 PROF : I'm glad. 00:03:37,420 --> 00:03:39,420 PROF : Nice to see you. 00:03:39,420 --> 00:03:41,420 PROF : Nice to meet you. 00:03:41,420 --> 00:03:43,420 PROF : Nice to meet you. 00:03:43,420 --> 00:03:45,420 STAG : Okay if you were I've laid for a business meeting what do you say? 00:03:45,420 --> 00:03:53,420 PROF : Hello everybody I'm really sorry I am late. 00:03:53,420 --> 00:03:59,420 PROF : I'm sorry I'm late. 00:03:59,420 --> 00:04:05,420 STAG : Okay friends invite you to their home for dinner except their invitation. 00:04:05,420 --> 00:04:15,420 PROF : Thank you very much for your invitation I am glad to come over. 00:04:15,420 --> 00:04:23,420 STAG : Okay you have spent an enjoyable evening at your friend's house. 00:04:23,420 --> 00:04:29,420 STAG : What do you say as you live? 00:04:29,420 --> 00:04:34,420 PROF : That was a nice moment I see you soon. 00:04:34,420 --> 00:04:40,420 STAG : If I came in your town and I want you to recommend me a restaurant. 00:04:40,420 --> 00:04:52,420 PROF : I find this restaurant interesting if you'd like to come by to pass by and visit. 00:04:52,420 --> 00:05:03,420 STAG : I smoke try to convince me. 00:05:03,420 --> 00:05:20,420 PROF : Just for a moment I will take on how. 00:05:20,420 --> 00:05:32,420 PROF : I advise you not to smoke because the smoking causes really serious disease like maybe problems 00:05:32,420 --> 00:05:45,420 PROF : with your lung and the heart disease and respiratory illnesses. 00:05:45,420 --> 00:05:58,420 PROF : There is a high health risk and it's also expensive if you have to buy every day a couple of cigarettes. 00:05:58,420 --> 00:06:15,420 PROF : It has a significant amount of money and also for sure your children don't want you to smoke in front of them 00:06:15,420 --> 00:06:27,420 PROF : or your house will smell really really bad when you smoke. 00:06:27,420 --> 00:06:32,420 PROF : So I really advise you not to smoke and don't touch to it. 00:06:32,420 --> 00:06:36,420 STAG : Well then you convinced me. 00:06:36,420 --> 00:06:42,420 STAG : A color has to speak to your colleague but your colleague is busy on another phone. 00:06:42,420 --> 00:06:49,420 STAG : What do you say to the color? 00:06:49,420 --> 00:06:53,420 PROF : I'm sorry I don't understand the question. 00:06:53,420 --> 00:06:58,420 PROF : Could you repeat again? 00:06:58,420 --> 00:07:01,420 STAG : There is someone who wants to speak to your colleague. 00:07:01,420 --> 00:07:05,420 STAG : But your colleague is busy in another line. 00:07:05,420 --> 00:07:10,420 PROF : In another one. 00:07:10,420 --> 00:07:12,420 STAG : Yes. 00:07:12,420 --> 00:07:13,420 STAG : To the one who is searching for your colleague. 00:07:13,420 --> 00:07:17,420 PROF : Sorry my colleague is on the line with another person. 00:07:17,420 --> 00:07:22,420 PROF : Could you please wait or hang out or call me later and I will give the phone to you. 00:07:22,420 --> 00:07:31,420 STAG : Perfect. 00:07:31,420 --> 00:07:32,420 STAG : You have just received some goods from one of your suppliers. 00:07:32,420 --> 00:07:38,420 STAG : Again they are unsatisfactory. 00:07:38,420 --> 00:07:42,420 STAG : I'm not sure if you have received some goods from one of your suppliers. 00:07:42,420 --> 00:07:49,420 PROF : Yes. 00:07:49,420 --> 00:07:50,420 PROF : Some goods. 00:07:50,420 --> 00:07:51,420 PROF : Yes. 00:07:51,420 --> 00:07:52,420 PROF : Okay. 00:07:52,420 --> 00:07:53,420 STAG : And then I have to make some complaints about this phone that I have. 00:07:53,420 --> 00:07:59,420 PROF : I really have a great problem with this phone because it don't want to turn off. 00:07:59,420 --> 00:08:06,420 PROF : I want to speak to your manager. 00:08:06,420 --> 00:08:15,420 PROF : Please. 00:08:15,420 --> 00:08:16,420 PROF : I want to get a full refund of this one because first it is not a good thing. 00:08:16,420 --> 00:08:22,420 PROF : I cannot turn it on and the charger doesn't work. 00:08:22,420 --> 00:08:27,420 PROF : So please call me immediately when you have a solution for this or give me your manager. 00:08:27,420 --> 00:08:36,420 PROF : I really want to speak to him. 00:08:36,420 --> 00:08:39,420 PROF : Okay. 00:08:39,420 --> 00:08:40,420 PROF : So I have to say that I have to speak to him. 00:08:40,420 --> 00:08:45,420 PROF : Okay. 00:08:45,420 --> 00:08:52,420 STAG : Okay. 00:08:52,420 --> 00:08:59,420 STAG : So the situation. 00:08:59,420 --> 00:09:02,420 STAG : And you were not the supplier and you have just received the complaint. 00:09:02,420 --> 00:09:08,420 STAG : We have to say that we have to speak to him. 00:09:08,420 --> 00:09:17,420 PROF : We have to say that we have to speak to him. 00:09:17,420 --> 00:09:22,420 PROF : We have to say that we have to speak to him. 00:09:22,420 --> 00:09:27,420 PROF : We have to say that we have to speak to him. 00:09:27,420 --> 00:09:31,420 PROF : We are sorry. 00:09:31,420 --> 00:09:38,420 PROF : I will ask directly our manager to call you. 00:09:38,420 --> 00:09:42,420 PROF : But unfortunately from now I am not allowed to give his number to you. 00:09:42,420 --> 00:09:49,420 PROF : I'm really, really sorry about that. 00:09:49,420 --> 00:09:53,420 PROF : We will analyze where, what are the products that have been sent to you. 00:09:53,420 --> 00:10:06,420 PROF : And we will ask our supplier if there was any problem and we will check the quality and then get back to you as soon as possible. 00:10:06,420 --> 00:10:18,420 STAG : Okay. If it is not, this is not in the questionnaire. 00:10:18,420 --> 00:10:23,420 STAG : But if it is not the first mistake that your factory has done, what would you say? 00:10:23,420 --> 00:10:34,420 PROF : For sure. I will not say to the client that we always make this kind of fault. 00:10:34,420 --> 00:10:42,420 PROF : It is not the same mistake, but I will assure the client that we will take in charge of his complaint. 00:10:42,420 --> 00:10:52,420 PROF : Hello, really sorry about this problem. 00:10:52,420 --> 00:11:00,420 PROF : You have been struggled and I am struggling and I am. 00:11:00,420 --> 00:11:06,420 PROF : We will take in charge of the problem and I will ask the responsible, we are really sorry about this. 00:11:06,420 --> 00:11:18,420 STAG : Okay. 00:11:18,420 --> 00:11:20,420 STAG : I don't want to make a promise that it won't be the game. 00:11:20,420 --> 00:11:28,420 STAG : We are participating in this question, interrupt the person speaking in order to make a point. 00:11:28,420 --> 00:11:38,420 PROF : I'm sorry to interrupt you, but I'd like to point that I have a great idea about how to to gain weight in in a few in a few weeks. 00:11:38,420 --> 00:11:57,420 STAG : Maybe the last question. 00:11:57,420 --> 00:11:59,420 STAG : You are cheering a meeting close the meeting. 00:11:59,420 --> 00:12:11,420 PROF : I'm sorry, I don't understand. I have to close the meeting. 00:12:11,420 --> 00:12:14,420 STAG : Yes, we changed the word. 00:12:14,420 --> 00:12:17,420 STAG : You were leading a meeting cheering as a chairman CHER. 00:12:17,420 --> 00:12:27,420 STAG : Now you want to close the meeting. 00:12:27,420 --> 00:12:31,420 PROF : Yes. 00:12:31,420 --> 00:12:33,420 PROF : Thank you for all your time today. 00:12:33,420 --> 00:12:39,420 PROF : I think that everything was wrapped in this meeting. 00:12:39,420 --> 00:12:45,420 PROF : So to summarize, we've agreed on these following points and about the point about the meeting. 00:12:45,420 --> 00:12:54,420 PROF : And thank you for your time and we'll send you out the meeting notes shortly. 00:12:54,420 --> 00:13:01,420 PROF : You will receive on the follow up by email soon. 00:13:01,420 --> 00:13:06,420 PROF : Thank you all. 00:13:06,420 --> 00:13:08,420 STAG : Thank you. 00:13:08,420 --> 00:13:09,420 STAG : This, this was the first part of the evaluation, because we have some questions. 00:13:09,420 --> 00:13:18,420 STAG : But now we will enter in the second part, which is conversation. 00:13:18,420 --> 00:13:23,420 STAG : So now I will choose a theme and I want you to to talk about. 00:13:23,420 --> 00:13:30,420 STAG : So let's pick one. 00:13:30,420 --> 00:13:35,420 STAG : How long have you been with your company? 00:13:35,420 --> 00:13:41,420 PROF : I have been with my company for four years now, four years. 00:13:41,420 --> 00:13:52,420 PROF : Since 2021. 00:13:52,420 --> 00:13:56,420 PROF : Okay, and where were you before? 00:13:56,420 --> 00:14:08,420 STAG : Okay, and what projects are you working on at the moment? 00:14:08,420 --> 00:14:14,420 PROF : At the moment, I'm working on E-learning version three, my and she's don't call logic. 00:14:14,420 --> 00:14:31,420 PROF : It's a project that helping model more making processes to optimize the workflow process. 00:14:31,420 --> 00:14:45,420 STAG : Okay. 00:14:45,420 --> 00:14:46,420 STAG : What does your company do? 00:14:46,420 --> 00:14:49,420 PROF : My company is. 00:14:49,420 --> 00:14:59,420 PROF : Just for a moment, I will think. 00:14:59,420 --> 00:15:08,420 PROF : My company. 00:15:08,420 --> 00:15:15,420 PROF : Is. 00:15:15,420 --> 00:15:21,420 PROF : Is making a language training language course. 00:15:21,420 --> 00:15:28,420 PROF : Yes. 00:15:28,420 --> 00:15:31,420 STAG : Question. 00:15:31,420 --> 00:15:34,420 STAG : Why do you want to improve your English? 00:15:34,420 --> 00:15:40,420 PROF : I'm sorry. 00:15:40,420 --> 00:15:41,420 PROF : I didn't really pay attention. 00:15:41,420 --> 00:15:43,420 STAG : What do you want to improve your English? 00:15:43,420 --> 00:15:46,420 PROF : I want to improve my English so I can watch movies without subtitles. 00:15:46,420 --> 00:15:55,420 STAG : Okay. 00:15:55,420 --> 00:15:57,420 STAG : Very good. 00:15:57,420 --> 00:15:59,420 STAG : Thank you very much. 00:15:59,420 --> 00:16:01,420 STAG : Now I always stop the recorder. 00:16:01,420 --> 00:16:04,420 PROF : Okay. 00:16:04,420 --> 00:16:06,420 STAG : Thank you. 00:16:06,420 --> 00:16:14,420