PROF : 	Where do you live?
PROF : 	Okay, what do you say when you answer the telephone?
PROF : 	If I call you an...
STAG : 	I would say hello, it's Desi.
PROF : 	Okay, now you want to speak to somebody on the phone.
PROF : 	You telephone a company and you'd like to speak to Mr Smith.
PROF : 	What do you say?
STAG : 	Could I speak to Mr Smith, please?
PROF : 	Fine. Okay, now you're in a meeting and you don't understand what the person says.
PROF : 	What do you say?
STAG : 	I would say, could you repeat again? Could you explain?
PROF : 	Okay, and now you're fine.
PROF : 	Now your office is full of cigarette smoke and you want me to open the window.
PROF : 	So, what do you say?
STAG : 	Please, Katrin, I could you open the window.
PROF : 	Fine. Now you'd like to make an appointment with me.
PROF : 	Can you suggest a day and a time for the meeting?
STAG : 	Katrin, now would you be free on Thursday morning to meet?
PROF : 	Okay, and now you're in a restaurant and you'd like a cup of coffee.
PROF : 	What do you say to the waiter?
STAG : 	I would like a cup of coffee, please.
PROF : 	Okay, and now you have an important visitor and you'd like to offer him or her something to drink.
PROF : 	What do you say?
STAG : 	What do you want? What do you want to drink?
PROF : 	Okay, and now you meet me for the first time.
PROF : 	What do you say when I arrive in your office?
STAG : 	"I would say, ""Welcome, nice to meet you. I'm Tessie."""
PROF : 	Fine, and if you arrive late for that business meeting, what do you say when you arrive?
STAG : 	I'm so sorry, my apologise. There's a lot of traffic jam.
PROF : 	Okay, and now you're lost in London and you'd like to know the way to the station.
PROF : 	What do you say?
STAG : 	Could you repeat, please?
PROF : 	Oh, yeah, sorry. You are lost in London and you would like to know the way to the station.
PROF : 	What do you say?
STAG : 	I would like to go to the train station. Could you show me the way, please?
PROF : 	Okay, and now some colleagues invite you for lunch today.
PROF : 	You're happy to accept. What do you say?
STAG : 	With pleasure, it would be great to learn to treat you.
PROF : 	Fine, and now other friends invite you for the same lunch, but you're not free today. What do you say?
STAG : 	I'm sorry, or I have already an appointment with someone else.
PROF : 	Okay, and then now imagine that you had a good lunch. How do you thank your colleagues for the excellent lunch?
STAG : 	Thank you. It was delicious. I'm very happy.
PROF : 	Good. Okay, and now I come to your town and I'd like to go to a nicer restaurant. Which restaurant would you recommend?
STAG : 	I would advise you to test the Maragasy restaurant with especially foods of Maragasyko.
PROF : 	Okay, and then now you know that I smoke a lot of cigarettes. You want me to stop smoking. What do you say?
STAG : 	I would say, you know, but it isn't very healthy, so maybe you... it will be better if you stop smoking.
PROF : 	Fine, okay. And now imagine that I want to speak to your colleague, Mary, but she's busy on the other line.
STAG : 	What do you say to me? I'm sorry, Mary, still on the line. I will tell her to call you back after he finished.
PROF : 	Okay, fine. All right. And then now I... you, sorry, have just received some report from your colleague, but the report is not satisfactory.
PROF : 	You telephone the person to complain. What do you say to that person?
STAG : 	I would say we apologize for the result and we will do as much as possible. We will do our best to do this for the next time.
PROF : 	Okay, fine. All right, good. And then now imagine that you are the supplier and you've just received a complaint from one of your clients.
PROF : 	How do you reply to the complaint and how do you apologize?
STAG : 	Yes. So this information may be, we are very sorry for the inconvenience.
STAG : 	We suggest you to offer some commercial...
PROF : 	Yeah, commercial gesture. Yeah, commercial gesture. Yeah. Yeah.
PROF : 	Yes, that's all. That's fine. Okay. And then now you're holding a meeting. How do you open the meeting and present yourself?
STAG : 	Hello, everybody. I am Tessie and I will lead the meeting. So I invite you to be focused on... from this moment.
PROF : 	Okay, fine. And then now how can you explain how the price of products or services have changed in your company in the last year?
PROF : 	I didn't understand. Oh, yeah. Sorry. Yeah. Can you describe how the products...
PROF : 	Yeah, the favouring, for example, in your situation, English language or language training, how the price of the classes has changed in the last year?
STAG : 	Yes, due to life cost increasement. So we knew some changes on the price and they increased a little bit.
PROF : 	Yeah. Okay. All right. And then now imagine that you're in the meeting and you want to interrupt the person speaking in order to make a point.
STAG : 	Yes. Sorry to interrupt you, but I would like to give some precision, some precision about this point.
PROF : 	Okay.
PROF : 	Okay. Okay. And then now this question is not in the right place. Do you think that smoking should be banned in the office and why?
STAG : 	Yes, because everybody doesn't have the same health level. And I think smoking should be kept to be done outdoor.
PROF : 	Okay. Fine. And now you are sharing the meeting. How do you close the meeting?
STAG : 	Thank you, everybody, for your interventions and your implications in this meeting.
PROF : 	Yes. See you next time. Okay. Good. All right. Now that's the museum situation.
PROF : 	Should we do the conversation or the communication?
PROF : 	Yes. Yes. If you want. Okay. So now tell me, Tessie, can you tell me a little about your position in the company?
STAG : 	I am a project manager. So I work most of the time on the process and methods of how we develop some tools or how we are raising process in terms of evolution of how we can do.
STAG : 	Yes. And how long have you been with this company?
PROF : 	I'm with Formula P since 2016.
PROF : 	Okay. I've been. Yeah. Okay. And what projects are you working on at the moment?
STAG : 	For the moment, I mostly work on the test and evaluation and evaluation before the start of the training.
PROF : 	Okay. And what changes do you think will take place in the company in the near future?
STAG : 	I think it would be about the app regarding the platform of e-learning. So we are working on developing an application which be accessible by the phone and which could be used any time during or on the audio.
PROF : 	Okay. Fine. And what about English? Why do you want to improve your English?
STAG : 	Because first of all, it's the first language is the international language. And as we are on training as an organization for my soul.
STAG : 	Yes. Language training company or training center language. Yes. Language training company. I think it's a belief that we should have a minimum of level to understand and to enable us to interact with with our colleagues or clients or suppliers.
PROF : 	Okay. That's fine. All right. Good. Okay. Fine. Well, I'll see. Tell me.
PROF : 	Thank you.
PROF : 	You're welcome. The recording. Can you stop it? Yeah. Can you stop it? Yeah. Yeah.